Returns and Refund Policy
Thank you for supporting NAKS by Kayla. Please read this policy carefully before purchasing.
1. Original Artworks
Every artwork displayed and sold on this website is an original, hand-painted work by Kayla Sutton. Each piece is finished and ready to be carefully packaged and shipped.
2. Returns and Refunds
Change-of-mind returns are not accepted for original artworks unless required by applicable law.
If an artwork arrives damaged, is faulty, or is significantly different from its description, please contact us at kaylasutton90@hotmail.com within 48 hours of delivery. Include your order details and clear photographs of the artwork, packaging, and shipping label.
We will review the issue and work with you on an appropriate solution, which may include repair, replacement where available, or a refund, in accordance with Australian Consumer Law.
This policy does not limit any rights available under Australian Consumer Law or other applicable laws.
3. Packaging and Delivery
All artworks are packaged carefully and shipped by express delivery with signature on delivery required. Please ensure that someone is available to accept the delivery.
4. Damage During Transit
Every artwork is inspected and documented before dispatch. Damage that occurs during transit is the responsibility of the courier, and we will assist with reviewing the matter and any available shipping claim information.
If your parcel appears damaged on arrival, please photograph the outer packaging, inner packaging, and artwork before disposing of any packaging. Photographs documenting the packaging and shipment may be provided upon request as supporting evidence.
Please contact us at kaylasutton90@hotmail.com within 48 hours of delivery if there is an issue, including clear photographs of the damage and packaging.
5. Contact Us
For questions about an artwork, requests for additional photographs, or concerns about an order, please contact us at kaylasutton90@hotmail.com.
If you have any concerns about your order, please reach out — I’m here to help.
This policy does not limit any rights that may apply under Australian consumer law or other applicable laws.